If you authorize the signature release and your package gets lost in the delivery, we won't be able to refund or replace your order.

If you need to redirect Your package to a different address, you will be responsible for additional fees.

1.- Please be aware that all orders are processed in 48 business hours (NOT including weekends).

2-The approximate arrival time for  fajas: Production time 5 Business days + 2/3 business days Shipping

We do not ship to PO boxes, and Konture By KBody will not cover any expenses generated by ordering to PO Boxes, and the client should cover it. Refunds to orders made to PO BOX will not be complete due to the administration fee.  

Returns are subject to quality approval by our returns department. Please take extra care to inspect all returned items to ensure they meet these requirements:

To report the issue within 48 hours after receiving the product.

To send back the product within 48 hours after receiving the approval of the support team.

Unused, Unworn

Free of hair and odors.

Original Packaging with Sewn-in tags attached

Unstained

We will ship the new garment after verifying that you have shipped back the garment you had.  

We do not accept returns or give refunds of any kind. Our products are considered underwear and are used in most cases for a post-surgical process. This makes those human fluids impregnate the garment, and we want to maintain our product with the optimal quality without putting risk to someone else.

We only change garments in the case of manufacturing imperfections, material, or sewing issues. We will exchange garment if its a sizing issue customer must ship on their own expense.